​Since our items are handcrafted in small batches and often one-of-a-kind, we are unable to offer cash refunds. If an item arrives damaged or defective, we are happy to replace it or provide a new item (excluding one-of-a-kind or limited-edition items) to ensure your satisfaction.

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Each piece is unique, and minor variations in color, texture, or finish are part of the artisanal charm. We take care to describe any notable characteristics, but please note that slight differences are typical and expected.

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Our goal is to ensure you are delighted with your purchase. If any issue arises, we will work with you promptly to provide a fair and reasonable solution.