Shipping Policy
Brimka Haus
At Brimka Haus, every candle is crafted with care, and we take the same level of pride in how we pack and deliver each order. Our goal is to ensure your items arrive safely and in a timely manner.
1. Processing Time
All orders are processed within 2–4 business days. During busy seasons or markets, processing times may extend slightly, but we always work diligently to ship your order as quickly as possible.
2. Shipping Carrier
We ship primarily through the United States Postal Service (USPS). This allows us to offer reliable delivery and affordable rates for customers.
3. Shipping Methods
USPS options may include:
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USPS First Class Mail (for lighter items)
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USPS Priority Mail
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USPS Priority Mail Flat Rate
Shipping costs are calculated at checkout based on weight, package size, and destination.
4. Delivery Estimates
Once shipped, delivery typically takes:
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3–7 business days for First Class Mail
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2–4 business days for Priority Mail
Please note that delivery times are estimates and may vary due to postal delays, weather, or high-volume periods.
5. Order Tracking
A tracking number will be sent to you as soon as your order ships. You may follow your shipment directly through the USPS website.
6. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information. Brimka Haus is not responsible for delays or lost packages due to incorrect or incomplete addresses.
7. Lost, Delayed, or Damaged Packages
If your package is delayed or appears lost in transit, please contact us, and we will assist you in filing a claim with USPS. If your item arrives damaged, notify us within 3 days of delivery with photos of the packaging and product. We will review the situation and work with you to make it right.
8. Local Pickup or Delivery
If you are local and prefer to arrange pickup or delivery, please contact us directly. We are happy to accommodate when possible.
9. International Shipping
At this time, Brimka Haus ships within the United States only.